FAQs
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At Ventura, AI is a core part of how we work. We use it intentionally to increase efficiency, improve decision-making, and avoid unnecessary processes, including automating before hiring. We are aware that AI and digital tools consume energy. That’s why we aim to work with responsible providers, choose efficient models where possible, and continuously question how and when we use AI. We believe transformation and responsibility must go hand in hand. We are committed to learning, improving, and reducing our impact as technology evolves, while staying transparent about the choices we make.
Yes, we still visit iconic hotspots, as they are important cultural and natural highlights. However, we take several measures to ensure our visits do not contribute to overtourism:
The CO₂e emissions per trip are measured after each design adjustment and are transparently published alongside the trip presentation on the Ventura Travel brands’ websites as part of the Frequently Asked Questions.
Ventura TRAVEL regularly measures and monitors the carbon footprint of its journeys, including the long-haul flights as well as the on-the-ground-program. All Brands actively reduce emissions through sustainable travel design: no unnecessary flights, fewer feeder flights, integration of rail and public transport, and promoting longer stays for a more balanced relationship between travel distance and impact.
From 2018 to 2024, VTT supported carbon reduction projects equivalent to the emissions generated. Recognizing the limits of traditional offsetting, we now focus on active environmental protection through our own rainforest project, Forest Guardians. [Link: www.theforestguardians.org]
More information on our climate and environmental responsibility: https://www.venturatravel.org/impact
At Ventura, we ensure fair remuneration by assessing payments against current industry standards to remain competitive and aligned with local market conditions. In addition, we operate a bonus system that rewards excellent guiding and service, providing opportunities for additional earnings based on performance. This approach balances sustainable pricing with fair compensation and incentivises high-quality guest experiences.
We reduce plastic waste by acting at three levels:
With the V Social Foundation, we support local organizations in developing viable social enterprises built on participatory community structures: businesses that become effective, long-term vehicles for improving living conditions. At the same time, they contribute to broader goals: preserving cultural heritage, protecting the environment, empowering women, and creating opportunities for young people. To achieve this, we work hands-on and locally anchored, not from a distance. Our support is coordinated by regional coordinators who deeply understand both the local context and the expectations of international travelers. This allows us to strategically strengthen community-based tourism initiatives and use tourism as a real driver of local development.
We focus on building capacities, not dependencies. Our priority is to strengthen skills, governance, and entrepreneurship so communities gain autonomy and long-term independence. At the same time, every project we support must solve a concrete problem or deliver a tangible improvement for the community.
Through regular visits with our travel groups, we stay in constant dialogue with our partner communities. This direct feedback loop helps us quickly identify gaps, respond to emerging needs, and improve together.
And where it makes sense, we measure what matters: traveler satisfaction, real income generation within the project, and meaningful participation of the local population. Find more information on the transparency page of V Social Foundation.
The impact of the Forest Guardians initiative is measured through territorial governance, ecological recovery, and community continuity. Secure land ownership keeps the forest under community control and protects it from extractive activities such as mining or industrial logging. An Indigenous Guard regularly patrols the territory to prevent illegal logging and hunting, documenting activities and reinforcing collective responsibility. Ecological progress is supported through a forest enrichment plan that reintroduces native species important for wildlife and canopy recovery, strengthening biodiversity over time. We also track implementation of the community’s Forest Management and Annual Operational Plan (POA), documenting conservation and capacity-building activities. Involving younger members in monitoring and restoration ensures that knowledge and stewardship continue across generations, supporting long-term environmental sustainability.
Remote work requires intentional structure and human connection. At Ventura, we support mental wellbeing through weekly 1:1s, peer feedback, annual HR check-ins, and regular satisfaction surveys to stay close to our team’s needs. We provide a home office budget for essential equipment and encourage healthy work habits. Clear roles, documented processes, and open communication help reduce stress in a remote environment. Connection also matters: we meet quarterly as a full company, host monthly FFF (Fun, Fair, Focus) activities, and gather once a year in person. We believe wellbeing is built through trust, clarity, flexibility, and continuous improvement.
Long-distance travel creates emissions, and for many of our destinations, flying is necessary to reach remote regions. We do not present this reality as climate-neutral, nor do we rely on simplistic claims. Instead, our approach is guided by three principles: consistently measuring our impact, reducing emissions through thoughtful trip design wherever possible, and taking responsibility for the emissions that remain.
While we recognize the environmental cost of long distance travel, we also believe in the power of tourism. Travel can foster mutual understanding, stregthen conservation efforts, preserve cultures and improve livelihoods. For this reason, we are committed to designing and offering journeys that are as responsible and thoughtfully crafted as possible.
Ventura selects service providers based on quality, reliability, and alignment with our sustainability values. We prioritise partners who deliver high service standards, operate safely and ethically, minimise environmental impact, provide fair working conditions, and support local communities. By combining operational excellence with environmental, social, and governance standards, we ensure our partnerships reflect our commitment to responsible and sustainable tourism.
At Ventura Travel, we are committed to sustainable tourism and take several active steps to prevent mass tourism and overtourism:
TourCert is an independent international certification for responsible tourism companies. It verifies that a company does not just claim sustainability, but systematically manages and improves its environmental, social, and economic impacts. Certification is based on external audits and internationally recognized sustainability standards. In practical terms, TourCert requires us to:
It is not a one-time label. We must demonstrate continuous improvement and documented progress. We could lose the certification if we:
In short, TourCert holds us accountable. Certification only remains valid if we continuously meet the standards and show measurable progress.
At Ventura Travel, we are committed to promoting only ethical and responsible tourism experiences. We categorically do not sell or promote any experiences that exploit animals or harm their welfare. Specifically, we draw a clear line against:
Our Approach: We only promote wildlife experiences that are respectful, non-intrusive, and beneficial to conservation and local communities. Our tours focus on observing animals in their natural habitats, guided by knowledgeable, ethical experts who prioritize both wildlife and ecosystem health. We constantly review our products and work with partners who share our values. If any experience is found to be unethical, it is removed from our offerings immediately.
Votre sécurité est de la plus haute importance pour nous. Comme vous voyagez sans guide touristique ou sans l'un des représentants de notre société, vous devrez alerter directement les services locaux en cas d'urgence. Par conséquent, veuillez garder à l'esprit les conseils suivants avant votre voyage avec nous :
Ayez une liste des numéros de téléphone d'urgence possibles à destination (par exemple, les hôpitaux locaux, le consulat ou l'ambassade).
Ayez toujours sur vous notre numéro de téléphone d'urgence (que vous trouverez dans vos documents de voyage).
En outre, gardez sur vous le numéro d'urgence de votre assurance maladie de voyage.
Enfin, veillez à consulter et à comprendre la liste de contrôle des bagages (par exemple, emporter suffisamment de médicaments, des conseils pour votre trousse de premiers soins, conserver une copie de votre passeport, etc.), que vous avez reçue dans le cadre de vos documents de voyage.
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