// last update: 21. September 2020 //
On this page, we publish general information that applies to all our travel brands. This page is updated daily. In addition, we recommend that you read specific information on the websites of the travel brands you have booked or intend to book with.
The well-being of our customers is our highest priority!
The global health crisis has hit the entire tourism industry. We continue taking decisions to guarantee our customers' well-being and to protect our employees and partners.
All Ventura TRAVEL departures are canceled until at least October 31th, 2020 with the exception of Grekaventura and Miaventura.
We are contacting all customers involved at this stage to individually find a solution and help you realize your travel dreams in the future. We would like to thank all customers who have so far decided to rebook their trip to a future date.
What happens with trips starting on or after November 1st, 2020?
Currently, we plan to operate these trips. We keep a close eye on the situation and are always in contact with airlines, our partners on the ground, and government authorities. We will update this page as soon as we take a decision not to operate these trips.
Our policy is to honor our customers' right to travel to their desired destination. We do not cancel any trips unless there is credible evidence that we cannot operate these trips. We strive to personally inform our travelers with existing reservations of our decision at least 45 days prior to departure.
For trips occuring after October 31th, 2020, we will not charge for remaining payments until we are certain we can operate the trips. Therefore, our customers are under no obligation to settle pending payments, after this date until further notice.
My trip starts on or after November 1st, 2020, can I cancel it?
You can always cancel your trip according to the cancellation fees set forth in our terms and conditions. If, however, our company cancels your trip, there will be no cancellation fees for you.
Can I rebook my trip?
- You can rebook at no additional costs if your trip has been cancelled.
- For an additional fee, you can rebook if your trip has not been cancelled.
What are the possibilities for new bookings ?
You can book the same trip on a different date, choose another trip to the same destination or discover our sister brands. Do not hesitate to contact us for more information.
Can I contact you in these times?
Of course you can! If you cannot find an answer to your query on this page, please give us a call or drop us a line. Please be mindful that some employees have reduced working hours, and you may not always be able to reach your main contact person.
We once again would like to thank our customers for their understanding. Your support has been overwhelming and gives us the necessary strength to get through these difficult times. On behalf of our tour guides, partners, and employees, we say: THANK YOU!