On this page we publish general information that applies to all our travel brands. In addition, we recommend that you read specific information on the websites of the travel brands you have booked or intend to book with.
At Ventura TRAVEL, we decided early on to cancel our trips around the globe until the end of April. We did so for both ethical and organizational reasons:
- We want to take seriously the consequences of the coronavirus epidemic for our travelers and for the local population, and we also want to help to contain all possible health risks.
- Furthermore, in March the organization of these trips became increasingly difficult and unpredictable, and as a result we were unable to guarantee that our trips would take place according to our quality standards.
In addition, we gave all our participants the opportunity to interrupt their trip and fly back home early. This was necessary because of the risk that governments around the world would close their borders and thus completely or severely restrict air travel.
Many participants accepted this offer. With great effort we were able to bring dozens of customers back to Europe on the last available commercial flights.
Other participants, however, decided to continue their journey. We are trying to take care of these travelers as best as we can: these customers are not left on their own. We are in close contact with relevant authorities so that European governments may help to bring customers back home on chartered flights.
Currently, we assume that all trips starting in May will take place as planned. Nevertheless, this assumption may of course change depending on the developments of the next few days. We are planning to make a decision on May trips at the latest by April 10. Once we have taken this decision, we will personally inform all customers with May bookings and will also update this page immediately.
Next week, we will endeavor to contact all customers whose April trips have been cancelled to discuss next steps regarding refunds.
We are known for our personal customer service. However, we ask for your patience given this exceptional situation. Please avoid calls regarding the following topics:
- Inquiries about travel dates in May (our Travel Specialists cannot give you any other information that is not already provided on this page).
- Inquiries regarding stranded customers (our Travel Specialists are focused on organizing all return flights as fast as possible).
Many thanks for your cooperation.